Shipping policy
Shipping Policy
Thank you for shopping with Resnug™. Below you will find information about how we process and ship orders.
Order Processing
Orders are typically processed within 1–3 business days after purchase. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during high-volume periods, holidays, or product launches.
Shipping Locations
We currently ship to:
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United States
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Canada
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International destinations, including select countries in Europe
Shipping availability may vary depending on the destination.
Shipping Rates
Shipping rates are calculated at checkout based on your location, shipping method, and package weight.
Any applicable shipping fees will be clearly displayed before completing your purchase.
International Shipping
For international orders:
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Shipping times may vary depending on the destination country and customs processing.
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Customers are responsible for any customs duties, taxes, or import fees required by their country.
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Resnug is not responsible for delays caused by customs.
Delivery Time Estimates
Estimated delivery times after shipment:
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United States: 4–8 business days
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Canada: 5–10 business days
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International: 7–20 business days
These are estimated delivery windows and may vary depending on carrier delays or customs clearance.
Order Tracking
Once your order ships, you will receive an email containing tracking information so you can follow your package during transit.
Incorrect Shipping Addresses
Please ensure that your shipping address is correct at checkout. If an incorrect address is provided and the order has already shipped, we may be unable to make changes.
If you notice an error in your address, please contact us as soon as possible at:
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us and we will work with the carrier to investigate the issue.
Due to the hygienic nature of baby products, some items may have specific return eligibility requirements. Please review our Return Policy for full details.