Refund policy
Refund & Return Policy
At Resnug™, we want you to feel confident in your purchase. Due to the personal and hygienic nature of cloth diapering products, we have specific guidelines in place to protect the safety of our customers and their children.
Please allow 24–48 business hours for a response. As a small business, we're a small team and personally respond to each message in the order it is received. We always strive to reply as quickly as possible and appreciate your patience while we assist other customers as well.
Thank you for supporting our small business 🤍
How to Start a Return
To initiate a return request, please contact us at with your name and order number:
📧 support@resnug.com
If your return is approved:
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We will provide return instructions and, when applicable, a prepaid return shipping label
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Items sent back without prior approval will not be accepted
Returns & Eligibility
Insert Pal™ (Non-Absorbent Accessories)
Insert Pal™ may be returned within 30 days of delivery, including items that have been gently used, provided they are returned in good condition with the original retail packaging.
All returned items are inspected upon arrival. Returns may be denied if the product is damaged, excessively worn, missing parts, or the original retail packaging is not included.
Customer-Initiated Returns
- Return shipping costs are the responsibility of the customer.
- A $5 restocking fee applies to customer-initiated returns of non-defective Insert Pal™ products. This fee helps cover inspection, cleaning, and restock.
- Prepaid return label from Resnug and restocking fee, will be deducted from your refund.
- Original shipping charges are non-refundable.
- Refunds are issued to the original payment method within 10 days after the returned item has been received and inspected.
Return Packaging Instructions
To help protect the product and reduce waste:
- Please reuse the original cardboard shipping box whenever possible.
- Do not place the return shipping label directly on the Insert Pal™ retail box.
- Place the retail box inside the original shipping box (or another suitable shipping box) before attaching the return label.
- Returns with damaged or missing retail packaging will be ineligible.
International Orders
At this time, we do not accept returns on international orders.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@resnug.com, and we'll work with you to make it right.
Cloth Diapers
Due to hygiene and safety considerations, we do not accept returns or exchanges on cloth diapers, diaper inserts, or other personal care items, except in cases of manufacturer defects or fulfillment errors.
This policy follows industry standards for reusable baby products.
To be eligible for a return related to a defect or error:
• Your request must be submitted within 30 days of receiving your order
• The item must be unused, in original packaging
• Proof of purchase is required
Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Defective
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Damaged in transit
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Incorrect (wrong item received)
Please contact us at support@resnug.com within 30 days of receipt, and we will evaluate the issue and make it right. Please allow 24–48 business hours for a response. As a small business, we're a small team and personally respond to each message in the order it is received. We always strive to reply as quickly as possible and appreciate your patience while we assist other customers as well.
Approved cases may qualify for:
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A replacement, or
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A full refund to your original payment method.
Refunds
Once we receive and inspect your approved return:
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We will notify you of the approval status
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Approved refunds will be issued to the original payment method within 10 business days
Please note:
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Your bank or credit card provider may take additional time to post the refund
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If more than 15 business days have passed since your refund was approved, please contact us at support@resnug.com
Exchanges
At this time, we do not process direct exchanges.
If a return due to a defect is approved and you would like a different item, the fastest option is to:
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Complete the approved return process
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Place a new order separately
Questions?
If you have any questions about returns or refunds, we’re always happy to help.
📧 support@resnug.com