Refund policy
Refund & Return Policy
At Resnug™, we want you to feel confident in your purchase. Due to the personal and hygienic nature of cloth diapering products, we have specific guidelines in place to protect the safety of our customers and their children.
Please allow 24–48 business hours for a response. As a small business, we're a small team and personally respond to each message in the order it is received. We always strive to reply as quickly as possible and appreciate your patience while we assist other customers as well.
Thank you for supporting our small business 🤍
Returns & Eligibility
Insert Pal™ (Non-Absorbent Accessories)
Non-absorbent accessories such as the Insert Pal™ may be returned within 30 days of delivery if they are unused and in their original packaging.
Returns are inspected upon arrival at our warehouse. Items that show signs of use, damage, or missing packaging may not be eligible for a refund.
Return Packaging Instructions
Please reuse the original cardboard shipping box that your Insert Pal™ arrived in whenever possible.
Do not place the prepaid return shipping label directly on the Insert Pal™ retail box, as it is the product packaging and may become damaged during transit.
Simply place the Insert Pal™ retail box back inside the original cardboard shipping box (or another suitable shipping box) and attach the return label to the outside.
Returns received with shipping labels or tape applied directly to the retail packaging may not be eligible for a refund if the retail box is no longer in resellable condition, as the product packaging is considered damaged.
Thank you for helping us reduce waste and keep our products in excellent condition.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. For customer-initiated returns, the cost of the prepaid return shipping label will be deducted from the refund, unless the item is defective or an incorrect item was received.
Original shipping charges are non-refundable.
Once the return is received, inspected, and approved, refunds will be issued to the original payment method.
International Orders
At this time, we do not accept returns on international orders. If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@resnug.com, and we'll work with you to make it right.
Cloth Diapers
Due to hygiene and safety considerations, we do not accept returns or exchanges on cloth diapers, diaper inserts, or other personal care items, except in cases of manufacturer defects or fulfillment errors.
This policy follows industry standards for reusable baby products.
To be eligible for a return related to a defect or error:
• Your request must be submitted within 30 days of receiving your order
• The item must be unused, in original packaging
• Proof of purchase is required
Defective, Damaged, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
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Defective
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Damaged in transit
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Incorrect (wrong item received)
Please contact us at support@resnug.com within 30 days of receipt, and we will evaluate the issue and make it right. Please allow 24–48 business hours for a response. As a small business, we're a small team and personally respond to each message in the order it is received. We always strive to reply as quickly as possible and appreciate your patience while we assist other customers as well.
Approved cases may qualify for:
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A replacement, or
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A full refund to your original payment method
How to Start a Return
To initiate a return request, please contact us at with your name and order number:
📧 support@resnug.com
If your return is approved:
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We will provide return instructions and, when applicable, a prepaid return shipping label
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Items sent back without prior approval will not be accepted
Exchanges
At this time, we do not process direct exchanges.
If a return due to a defect is approved and you would like a different item, the fastest option is to:
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Complete the approved return process
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Place a new order separately
Refunds
Once we receive and inspect your approved return:
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We will notify you of the approval status
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Approved refunds will be issued to the original payment method within 10 business days
Please note:
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Your bank or credit card provider may take additional time to post the refund
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If more than 15 business days have passed since your refund was approved, please contact us at support@resnug.com
Questions?
If you have any questions about returns or refunds, we’re always happy to help.
📧 support@resnug.com